Warranty & Return Policy 

VAULT’s core focus is to ensure the highest quality of all our products from our warehouse to distributor and reseller facilities and ultimately the businesses of the end-users. Unfortunately, mistakes do happen occasionally in the manufacturing, ordering, packing, and shipping process. It is our goal and commitment to our partners to ensure a quick and simple turnaround process for all warranties and returns.

Please find below the terms of our warranty and return program. Please submit all RMA requests to [email protected] If you are unsure whether or not your request falls within the terms of our warranty and returns policy please contact our RMA team at [email protected] or 336.698.3796

90 DAY WARRANTY

  • Covers all stock cables, accessories, and replacement components.

  • Damaged or defective due to manufacturing defect only, general wear not covered.

  • Shipping responsibility - Customer

1 YEAR WARRANTY

  • Covers all products composed of HPDE, ABS or any other type of plastic material.

  • Damaged or defective due to manufacturing defect only, general wear not covered.

  • Shipping responsibility - Customer

LIFETIME WARRANTY

  • Covers all products composed of metal and/or steel.

  • Damaged or deffective due to manufacturing defect only, general wear not covered.

  • Shipping responsibility - Customer

PRODUCT RECALLS

  • Covers product recalls and damaged or defective product due to manufacturing defect within 20 days of use.

  • Full product replacement.

  • Original product not returned will be subject to charges determined accordingly by VAULT.

  • Shipping responsibility - VAULT (Ground)

RETURNS

  • Customer has 30 days to return from date of receiving the package.

  • Product must be returned in the original manufacturer's packaging and must be undamaged.

  • All returns subject to a 15% restocking fee.

  • Custom/branded products are No Cancel, No Return (NCNR).